In the shop now
If it comes in a pot, that pot is metal, rattan, or resin — never glass.
About Silk & Stem
Stems, wreaths, and trees, measured before they ship.
This category sells the photograph, not the piece. A styled tabletop shot hides how tall the tree really is, how wide the wreath is, and how many stems are actually in the bunch, so a 20-inch bush shows up for a six-foot corner and back it goes. We write the height, the width, the stem count, and what the pot is made of into every listing, and we put the fall and Christmas pieces on the shelf in summer — because out here the craft store is an hour away and its aisle is bare by October.
We run a small shop for houses that sit an hour from the nearest craft store. Stems, wreaths, garlands, potted trees, and seasonal pieces go on the shelf only after we write down the height, the width, the stem count, and what the pot is made of, and those numbers stay in the listing where you can read them before you buy. Vessels are metal, rattan, or resin, because glass and ceramic do not survive the last mile out here. Nothing runs on a battery. And the autumn and Christmas pieces go up in the summer, so you are not shopping a bare aisle the week you need it.
Where this is going Nobody an hour from a craft store has to guess how tall a tree is, or drive out to find the wreath aisle already empty.
How we run this store
- Height, width, and stem count go in the listing. A styled photo is not a measurement.
- Vessels are metal, rattan, or resin only. No glass, no ceramic — they break on the long haul and we are the ones who packed them.
- Nothing battery-powered. A pre-lit tree plugs into the wall and we say how long the cord is.
- Certification words — fire-retardant, UV-rated — are copied from the maker or left off.
- Seasonal stock lands early and stays at one price. No countdowns.
Frequently asked questions
How long will my order take to arrive?
Counting from the day you order, most orders arrive within 6–10 business days. That is 1–2 business days to get your order packed and sent, plus the delivery time for the shipping option you pick at checkout:
- Economy — $7.90, 5–8 business days after dispatch
How much is shipping?
Shipping is calculated at checkout. These are the options:
- Economy — $7.90, 5–8 business days after dispatch
Can I cancel or change my order?
Write to us as soon as you can. While an order is still being processed — normally 1–2 business days — we can cancel it or correct the shipping address. Once it has been sent to be packed we can no longer stop it; after that, use the return process in our Refund policy.
How are large or heavy items delivered?
Large items ship by freight carrier. The carrier calls the phone number on your order to book a delivery window, so please make sure it is one you answer. Freight deliveries take longer than parcel shipping; the estimate is shown at checkout. If a large item ever needs to go back, email us first — we send you the pickup quote before anything is booked.
Can I return something?
Yes. You have 30 days from delivery to ask for a return, as long as the item is unused and in its original packaging. Email us with your order number and we will send the return instructions.
How do I track my order?
You get a tracking link by email as soon as the carrier scans your parcel. The link can take up to one business day to start showing movement.
My tracking number does not work. What now?
A new number can take up to one business day to appear on the carrier's site. Some items ship from our supplier's warehouse under that warehouse's own number — for example one starting with TBA — and those often never show up on a carrier page at all. Use the order status page linked in your order confirmation email instead. If nothing has changed there after 48 hours, email us with your order number.
What happens if my order has not shipped within the time you promised?
If we cannot ship within the time stated above, or within 30 days when no time is stated, we will notify you and offer you the choice of agreeing to a revised shipping date or cancelling your order for a full refund.
How fast do you reply?
We answer email within 1 business day. Business days are Monday to Friday, 9am–5pm Eastern Time; messages that arrive at the weekend or on a public holiday are answered on the next business day.
Which payment methods can I use?
The payment methods available to you are shown at checkout. Your card details go straight to the payment provider — we never see them.
Shipping and returns
Economy
$7.90
5-8 business days after dispatch
Returns accepted within 30 days of delivery.
Orders ship within 1–2 business days. Delivery times below count from dispatch. Some items ship directly from our supplier's warehouse.







